Warranty Policy

National Warranty

All items listed through the Batteries Expert network are covered by a national warranty. Warranty service for a defective item can be obtained at any Batteries Expert store, regardless of where the original purchase was made.
 

Continuity of Warranty

Following an exchange under warranty, the warranty period for the replacement battery begins on the date the original product was purchased.
 

Consulting the Owner’s Manual

Are the device’s behaviour and the solution to the problem listed in the “Troubleshooting” section of the manual?

Does the manufacturer provide technical support?

Were the manufacturer’s recommendations followed during:

• Installation?
• Use?
• Start-up?
• Maintenance?
• Etc.
   

Manufacturer’s/Distributor’s/Seller’s Liability

Under no circumstances shall the manufacturer, distributor or seller be liable to the latter for damage, destruction, loss of property or bodily injury. This also includes loss of use of the item or any equipment in and/or with which it was used, as well as any loss of time, disruption, loss of business or consequential damage arising from or in connection with the item, and any battery transport, repair, recharging or rental fees.
 

Repair/Replacement

Products under warranty are repaired or replaced at the discretion of TCED INTL Inc. In the event that a product returned to TCED INTL Inc. is discontinued but still under warranty, TCED INTL Inc. may, at its discretion, repair or replace it with an equivalent item.
 

Proof of Purchase

Customers must produce their invoice or other proof of purchase so that we can honour the warranty.
 

Returns of New Merchandise (Restocking )

Returns of new merchandise (restocking) are subject to a 20% restocking fee. Items on special order cannot be returned (final sale).
 

Installation Fees

Installation fees are not included in the manufacturer’s limited warranty for a defective or non-functioning item. Installation fees may apply when replacing or installing an item covered by the manufacturer’s warranty.

If an installation fee has been charged as a separate service, and improper installation is the cause of a malfunction or breakdown, the installation comes with a limited warranty (the duration and conditions vary depending on the installation type and location; see invoice details or retailer).
 

Categories  

Certain product categories are subject to more specific conditions and exclusions, due to the nature of the items and their application. These may include, but are not limited to, the following non-exhaustive list of specifications for certain product categories.

North America Limited Battery Warranty

As of January 1st, 2024, we are offering up to 36 months warranty on our TCED Worldwide batteries.

Batteries eligible to be covered by this Limited Warranty are warranted to the original purchaser from the date of sale for the stated period shown at place of purchase or as advertised.

Should the battery fail within the free replacement period, due to a defect in materials and/or workmanship (not merely discharged), it will be replaced with the same model battery free of charge. If the same model battery is not available it will be replaced with a like kind and quality battery. Full warranty will not apply to the replacement battery. A free replacement warranty continues from the original battery’s date of purchase and does not extend the original warranty period. Warranty replacement costs shall in no case exceed the amount paid for the original battery.

The warranty does not cover failures that occur outside the United States or Canada.

You must keep a copy of the original purchase invoice or a reasonable copy and present it, along with the battery, when seeking a replacement battery under this warranty.

Seller’s Liability

The seller’s liability is limited to replacement of the battery in accordance with the provisions below. However, the seller will not be liable for any installation fees, loss of time or any other consequential damages or costs incurred. This warranty does not cover damage to the battery resulting from wilful misconduct or negligence, destruction due to a fire, collision, explosion or freezing, theft, charging or failure to maintain the battery, nor does this warranty cover damaged batteries that have been opened or tampered with in any way, including the introduction of any special additives or electrolytes.  No implied warranty of merchantability or fitness for purpose shall be in effect beyond TCED INTL Inc.’s designated warranty period.
 

Manufacturer’s Liability

The manufacturer assumes no liability for damage caused by:

• Improper connection and/or use.
• External force or damage to the device and/or device parts due to mechanical impact or overcharging.
• Any modifications to the device.
• Use of the device for purposes not specified in the manual.
• Damage resulting from unintended or improper use and/or defective batteries.
• Humidity and/or insufficient ventilation.
• Unauthorized opening of battery box
   

Warranty Period

The warranty does not cover batteries that are out of warranty or have reached their normal end of life before the end of the warranty period. Note that the life of a battery varies depending on its application and use. It is therefore possible that a battery may reach its normal end of life before the end of the warranty period.
 

The warranty does not cover:

• Careless or abusive use
• Overdischarged batteries
• Overcharged batteries
• Frozen batteries
• Sulfated plates
• Introduction of chemicals or other products
• Use for an application that requires a more powerful battery
   

Any Physical Breakage

• Rusted and/or damaged post
• Damaged and/or deformed battery box
• Removed, damaged or erased manufacturing code
• Unauthorized modification
• Accident and/or collision
• Explosion
• Installation or jump start error
• Fire
   

Starter Batteries

Starter batteries come with a limited warranty on their CCA (Cold Cranking Amps). The warranty does not cover batteries that have reached their normal end of life before the end of the warranty period. Depending on the application, a battery may reach its normal end of life before the end of the warranty period (inadequate maintenance, overdischarging, too many charge/discharge cycles). The warranty does not cover dead and/or sulfated batteries. The warranty is void if the battery has short-circuited (“+” & “-” ends connected). The warranty is void if the connection posts or terminals have been improperly maintained. The warranty does not cover batteries that explode (overaccumulation of hydrogen around the battery, set off by a spark, arc, static electricity or heat source). 
 

Deep-Cycle Batteries

Discharge batteries have a limited warranty on their reserve capacity (amperage). A battery’s reserve capacity decreases with age. The warranty does not cover batteries that have reached their normal end of life before the end of the warranty period. Depending on the application, a battery may reach its normal end of life before the end of the warranty period (inadequate maintenance, overdischarging, too many charge/discharge cycles). The warranty does not cover dead and/or sulfated batteries. The warranty is void if the battery has short-circuited (“+” & “-” ends connected). The warranty is void if the connection posts or terminals have been improperly maintained. The warranty does not cover batteries that explode (overaccumulation of hydrogen around the battery, set off by a spark, arc, static electricity or heat source). 
 

The warranty applies when a product has a material or manufacturing defect attributable to the manufacturer during the warranty period.

The manufacturer assumes no liability for damage caused by:

• Improper connection and/or use.
• External force or damage to the device and/or device parts due to mechanical impact or overcharging.
• Damage resulting from unintended or improper use and/or defective batteries.
   

Chargers  

The limited warranty is void if the unit has been opened or tampered with, if its terminal connections were reversed (reverse polarity), if it was exposed to a damp environment, etc. 
 

Jump Starters  

The limited warranty is void if the unit has been opened or tampered with, if its terminal connections were reversed (reverse polarity), if it was exposed to a damp environment, etc. 
 

Testers  

The limited warranty is void if the unit was opened or tampered with, if its terminal connections were reversed (reverse polarity), or if it was exposed to a damp environment, charged at a higher voltage than what it was designed for, etc. 
 

The warranty applies when a warranted product has a material or manufacturing defect attributable to the manufacturer during the warranty period.

The warranty does not cover:

• Defects resulting from improper installation, operation, commissioning or transport of the product
• Failure to comply with installation or maintenance instructions or standards
• Inadequate ventilation
• Work on the product guaranteed by a third party and not approved by the manufacturer
• Failure to comply with safety instructions, instruction manual or installation standards
• Modifications or unauthorized refurbishments
• Normal wear and tear
• Cases of force majeure (storm, lightning, surge, fire, etc.)
• External causes such as accidents or misuse
• Defects resulting from other installation components
• Damage that does not interfere with product’s functionality (“cosmetic defects”)
   

Inverters & Inverters/Chargers  

Inverters come with a peak protection system. However, repeated power surges can cause cumulative damage to the unit’s internal components over time. If the evaluation of a defective item reveals that the failure was caused by repeated power surges, this voids the warranty.
 

Converters  

The limited warranty is void if the unit was opened or tampered with, if its terminal connections were reversed (reverse polarity), or if it was exposed to a damp environment, charged at a higher voltage than what it was designed for, etc. 
 

Generators  

Please refer to the owner’s manual for warranty policies and service instructions.
 

Rechargeable Batteries

Rechargeable batteries come with a limited performance warranty (80%+) for normal application. Batteries may reach their end of life before the end of the warranty period in the event of abusive or excessive use (limited number of charge/discharge cycles). 
 

Non-rechargeable batteries

Non-rechargeable batteries do not come with a performance warranty (reserve and amperage). These batteries come with a guarantee that they work at the time of purchase (“DOA”). 
 

The warranty applies when a warranted product has a material or manufacturing defect attributable to the manufacturer during the warranty period.
 

Solar Panels 

The warranty does not cover:

• Misuse, abuse, neglect or accidents
• Modification or incorrect installation (incorrect installation includes, but is not limited to, installation that does not comply with all of the manufacturer’s installation, operation and maintenance instructions)
• Unauthorized repair or modification
• Conditions exceeding voltage, wind, snow load or other operational product specifications
• Power outages or surges
• Indirect or direct damage due to lightning, floods, fires or other acts of nature
• Damage caused by people, biological activity or exposure to industrial chemicals
• Impact damage
   

Solar panels come with a limited performance warranty (80%+). The warranty is void in the event of physical breakage (damaged glass, damaged structure, corrosion in the junction box, hot spot, etc.) 
 

Solar Controllers

The warranty applies when a warranted product has a material or manufacturing defect attributable to the manufacturer during the warranty period.

The warranty does not cover:

• Accidental damage or damage due to neglect, abuse or misuse.
• PV or charging currents that exceed the product’s nominal value.
• Unauthorized product modification or attempted repair.
• Damage occurring in transit.
• Damage resulting from acts of nature such as lightning or extreme weather conditions.
   

Wind Generators  

Wind generators come with a limited performance warranty. The warranty is void in the event of physical breakage (impact, damaged blades, exposure to lightning, exposure of a terrestrial model to a marine environment [salt water/air]). 
 

Pumps  

Pumps have a limited warranty on their flow rate and pressure maintenance. The warranty is void in the event of infiltrates (sand, various debris, etc.) and in the presence of liquids other than water (solvents, gasoline, various chemicals, etc.) (except for pumps specifically designed for other types of liquids). The warranty is void if the pump has run dry for excessive periods. 
 

The warranty applies when a warranted product has a material or manufacturing defect attributable to the manufacturer during the warranty period.

The warranty does not cover:

• Damage resulting from improper maintenance and repair, alteration or replacement of parts by non-professionals.
• Damage due to negligence, overload (even if temporarily), user inexperience, poor transport conditions or use that is not in compliance with the conditions set out in the user manual.
• Bikes used in competition.
• Corrosion.
• Wear parts include:
  • Derailleur cables and housing
  • Brake cables and housing
  • Drive train components (chain ring, sprocket, chains, etc.)
  • Bar tape / grip pads
  • Hydraulic oils and lubricants
  • Rims
  • Brake pads
  • Batteries and light bulbs
  • Tires and tubes
  • Saddles
• Damage caused by weather, falls or accidents.